Exchange policy

Exchange Policy


Simple, transparent, and hassle-free exchanges.

Exchange Eligibility

We want you to be happy with your purchase. Products can be exchanged within 5 days of delivery, provided they meet the conditions below.

✓ Unused & Unworn — Items must be unused, unworn, and in their original condition.
✓ Original Packaging — Original packaging and tags must remain intact.
✓ Size or Color Issues — Exchanges are accepted for size or color-related issues.
✓ Damaged or Incorrect Items — If you receive a damaged, defective, or incorrect product, we're here to make it right.

Received a Damaged or Wrong Item?

If your product is damaged, defective, or incorrect, please share clear photos or a video within 24 hours of delivery.

For damaged or incorrect items, we'll provide a replacement or resolve the issue at no extra cost to you.

Need a Different Size?

We're happy to help with size-related exchanges within 7 days of delivery. Please note that for size-related exchanges, shipping charges are paid by the customer.

Sale Items

Products purchased during a sale or with a discount are not eligible for a refund.

However, sale items can still be exchanged for another size or a product of equal or higher value. If the new item costs more, you'll only need to pay the price difference.

How to Request an Exchange

Follow these simple steps to get started.

01. Contact Us

Reach out via WhatsApp or email at slipngrip.store@gmail.com within 7 days of receiving your order.

02. Share Your Order Details

Include your Order Number and the reason you'd like to exchange the product.

03. We'll Guide You

Our team will review your request and walk you through the next steps.

Exchange Shipping Costs

Return shipping costs are the customer's responsibility for size-related exchanges. However, if you receive a damaged, defective, or incorrect item, the return and replacement shipping costs are covered by us.

Need Help With an Exchange?

We're here to make the process simple and stress-free.

CONTACT US ON WHATSAPP →

Slip N Grip • Grip that lasts. Comfort that stays.